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COMPASS Justice System & Diversion Navigator, full-time position, 40 hours/week based at our office in Boston

COMPASS Justice System & Diversion Navigator

Application Deadline is Tuesday, December 4, 2018!

The National Alliance on Mental Illness (NAMI) of Massachusetts is a nonprofit grassroots education, support, and advocacy organization dedicated to improving the lives of persons living with people diagnosed with mental illness and their families. Founded in 1982, NAMI Massachusetts is the state’s voice on mental illness.

Program Description: COMPASS is the information and referral helpline at NAMI Massachusetts. It provides resources related to peer and family support, finding mental health treatment, health insurance, the legal system, housing, benefits, employment, transportation, education, and more. COMPASS offers compassion and empathy, and helps people problem solve in difficult circumstances.COMPASS receives inquiries from a variety of sources including people diagnosed with mental health conditions, family members and friends, health care providers, educators, law enforcement, NAMI affiliate and program leaders, and other information and referral services.

The COMPASS helpline is open Monday through Friday, 9 am – 5 pm, and closed on weekends and major holidays. It is manned by people with experience navigating the mental health system for themselves or a loved one, including NAMI Massachusetts staff and volunteer Navigators.

The COMPASS Justice System & Diversion Navigator will report to the COMPASS Director. The position is full-time (40 hrs/week), and based at the NAMI Massachusetts state office in Boston.

Job Description: The COMPASS Justice System & Diversion Navigator will support helpline operations and help build our capacity to serve people and families that have in contact with the justice system, or are at risk for future contact.

This includes the following essential functions:

• Build connections with key contacts who can inform and enhance our response, including police departments, Emergency Service Providers (ESPs), mental health courts, and Department of Mental Health (DMH) forensics staff • Market COMPASS at meetings and events around the state, including CIT trainings, police behavioral health stakeholder meetings, and Mental Health First Aid trainings
• Work closely and collaboratively with NAMI Mass Criminal Justice & Diversion Project staff to share information and contacts, to better facilitate relationships with partnering agencies

• Research and catalog effective practices in police response and criminal justice diversion efforts across the state

• Answer incoming calls and emails related to criminal justice and diversion, and follow up as needed

• Help maintain the COMPASS resource database

• Use the database to log case information and locate resources

• Assist in the development of training and educational materials related to the justice system and crisis planning

• Help support and assist COMPASS staff and volunteer Navigators, particularly in responding to inquiries related to police response and the justice system

• Attend and support COMPASS Advisory Committee meetings

• Assist with and participate in NAMI Massachusetts events, including Advocacy Day, the state Convention, and NAMI Walks

• Conduct other activities as requested by the COMPASS Director

Minimum Qualifications:

• Practical knowledge of the Massachusetts mental health and/or criminal justice systems is essential, including accessing mental health treatment and navigating specialty court sessions and diversion programs • Knowledge of related resources and systems is helpful, including insurance, education, employment, housing, and basic needs is helpful • A positive attitude with good organizational, time management, and problem solving skills • Ability to work independently and take leadership, as well as collaborate effectively as part of a team • Excellent verbal and written communication skills • Demonstrated presentation skills • Comfortable communicating with people by phone, email, and in person • Excellent computer skills with proficiency in Microsoft Office (including Word and PowerPoint), email, and internet searching • Experience using SalesForce is a plus, ability to learn is required • Ability to travel to meetings, presentations, and training across the state • Compassion and empathy for people impacted by mental illness • Patience and understanding for people dealing with stressful situations who may have little patience themselves • Familiarity with NAMI Massachusetts as an organization is helpful • First-hand experience navigating the mental health system for yourself or a family member is strongly preferred

Compensation: pay rate: $22 – $25 hour, based on skills and experience. Three weeks paid vacation (increases with length of service) 10 sick days three personal days nine holidays health and dental insurance (80% of the premium cost for individual coverage) group life insurance, and short-term and long-term disability

Application Process: Please send your resume and cover letter by December 4, 2018, to: Ayanna Alimayu Office Manager NAMI Massachusetts The Schrafft’s Center 529 Main Street, Suite 1M17 Boston, MA 02129
Fax: 617-580-8673 Email: aalimayu@namimass.org

NAMI Mass is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status.