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Call the Statewide Emergency Services Program (ESP) Toll Free 877-382-1609 and enter your zip code to get the toll free phone number for your local ESP provider or see chart below.

Community-based emergency services are available to help individuals having a mental health and/or substance abuse crisis! There are alternatives to hospital emergency departments!

ESP Service Descriptions

All ESP providers answer a toll-free 800 # and provide in-person behavioral health crisis assessment, intervention, and stabilization services 24 hours per day/7 days per week/365 days per year (24/7/365).

Each ESP offers alternative settings in the community to hospital Emergency Departments (ED’s) for individuals seeking behavioral health services, voluntarily and/or when use of a hospital Emergency Department may not be medically necessary.

Mobile Crisis Intervention (MCI) for youth:

For MassHealth-enrolled youth up to 21, this service mobilizes to the home or other site where a youth is located.  Service is provided 24/7/365 at all locations.

Mobile crisis intervention services for adults:

Provides ESP services to adults, ages 21+ in their homes, residential programs, etc.  Service is provided 24/7/365;

  • From 7 am to 8 pm, adult mobile services will be available at all locations.
  • From 8 pm to 7 am, this service is available in residential programs and ED’s.
  • Some ESP’s may provide additional hours for adult mobile services to all locations.

ESP community-based locations:

These locations are operated by the ESP, outside an ED, where ESP services are provided for all ages.  Operating hours for each location can be found in the ESP Directory at www.masspartnership.com/member/ESP.aspx

Community Crisis Stabilization:

This service provides a staff-secure, less restrictive and voluntary alternative to a psychiatric hospital, for ages 18+.  Service is 24/7/365.

Who Can Receive ESP Services

ESP services are available to individuals of all ages covered by the following public payers:

  • All MassHealth (Medicaid) plans;
  • Medicare; and
  • Uninsured.

Many ESP’s also contract with commercial insurance companies to provide similar services.

Please go to www.masspartnership.com/esp for an electronic version of this flier, more details and periodic updates.

Click on the image below to make it larger or click here to download and print out the image below.

Chart of Emergency Services Programs across the stateClick on the above image to make it larger or click here to download and print out the above image.

Samaritans’ at 877-870-4673. Samaritans primary suicide prevention program is the 24 Hour/7 day Telephone Befriending Service offered from two locations in Boston and Framingham. Anyone in need can use the support of Samaritans, which is free, confidential, anonymous, and is accessible any time of the day or night. Samaritan volunteers offer callers uncritical acceptance and respect in a comforting and understanding manner. In addition to supporting depressed, lonely and suicidal callers, this program also supports those calling with concerns for others.

Samariteens at 800-252-8336. Samarteens is a teen help line that provides confidential peer support and understanding to teens who are struggling with feelings of depression, loneliness and stress. From 3 pm to 9 pm on weekdays, and 9 am to 9 pm on weekends, this service is staffed by volunteers between the ages of 15 and 18; outside those hours, calls are answered by adult volunteers.