- help answer calls and emails, asking basic intake questions
- use the COMPASS database to log information and locate resources
- help maintain the resource records in the database and research new resources
- help with assessments, surveys, and other special projects
Essential skills and qualifications for volunteer Navigators include:
- first-hand experience navigating the mental health system for yourself or a family member
- practical knowledge of the Massachusetts mental health system, and the ability to generalize your experience to help others!
- comfortable communicating with people by phone and email
- good computer skills with proficiency in Microsoft Office, email, and internet searching
- a positive attitude and ability to work as part of a team
- patience and understanding for people dealing with stressful situations
We ask for COMPASS volunteers to commit to one 4-hour shift a week, during our open hours (9 am – 5 pm, Monday – Friday) for at least 6 months, at the NAMI Mass office in Charlestown. The office is easily accessible by the MBTA and free parking is available.
COMPASS volunteers will receive training in use of the phone system and resource database, how to handle calls and emails, and how to locate resources. Volunteers will also receive regular support and supervision from program staff and senior volunteers.
- attend a 1-hour volunteer information session to learn more about our work
- complete a volunteer application (at the end of this page)
- participate in a 4-hour volunteer training session
Volunteer information sessions are coming up on the following dates:
- volunteer information sessions scheduled for March and April 2020 have been postponed – new dates will be posted as soon as they are available
Contact Jill for more information and to RSVP:
COMPASS Helpline Director