COMPASS is the information and referral helpline at NAMI Massachusetts. We provide resources and support to help people navigate the complex mental health system, and help problem solve in difficult circumstances.

The COMPASS helpline is manned by people with experience navigating the mental health system for themselves or a loved one, including volunteer and staff Navigators. Our trained Navigators are available to answer a wide range of questions and refer to community resources.

The COMPASS helpline is available Monday through Friday, 9 am – 5 pm. Call us at 617-704-6264 or 1-800-370-9085, or email us at Please note that we are unable to make in-person appointments at this time.

You can contact COMPASS about:

  • finding peer and family support
  • accessing mental health treatment
  • insurance issues
  • housing programs
  • help with employment
  • public benefits
  • transportation


  • police and the legal system
  • discharge rights
  • substance use
  • services and supports for children and teens
  • special education and transition
  • NAMI programs
  • and more!

When you contact COMPASS, you’ll get:

  • to talk with a real person who’s been there
  • empathy, compassion, and support
  • resources and next steps to fit your needs
  • continued connection to a network of support
  • confidence that the details of your situation will be kept private

COMPASS cannot offer:

  • direct mental health care or advice – we are not mental health clinicians, but we can help you find mental health care
  • provider recommendations – we do not maintain lists of therapists or psychiatrists, but we can provide tools and support to help you find a provider
  • legal advice – we are not attorneys, but we can refer to legal assistance in many areas
  • direct housing, employment, transportation, or financial assistance – we can help you find programs for these and other needs
  • individual casework or advocacy – we can offer strategies for self advocacy and help people find community support
Volunteering for the COMPASS Helpline

Our Volunteer Navigators are an essential part of the COMPASS team! Navigators help answer incoming calls and emails, use the COMPASS database to log case information and locate resources, and research new resources and maintain the resource records in the database.

Learn more about volunteering for the COMPASS Helpline.

Contact the COMPASS Helpline:

COMPASS Helpline
617-704-6264 / 1-800-370-9085

Jill Gichuhi
COMPASS Helpline Director
617-580-8541 x 203

Neil Farbstein
COMPASS Peer & Family Support Navigator
617-580-8541 x 218

Lyndsay Thompson
COMPASS Justice System & Diversion Navigator
617-580-8541 x 212