The COMPASS Helpline at NAMI Massachusetts provides information and resources to help people navigate the complex mental health system, and problem solve in difficult circumstances.
COMPASS is staffed by people with experience navigating the mental health system for themselves or a loved one. Our trained Navigators are available to answer a wide range of questions and refer to community resources!
The COMPASS helpline is available Monday through Friday, 9 am – 5 pm (excluding holidays). Call us at 617-704-6264 or 1-800-370-9085, or email us at firstname.lastname@example.org. Please note that we are unable to make in-person appointments at this time.
Sometimes our call and email volumes are high and we are not able to respond immediately. We attempt to return all voicemails and emails within 48 business hours. You can visit our Navigating a Crisis page to find immediate resources and ideas for navigating a crisis that you or someone you support is experiencing. You can also visit our resource section to resources for a wide variety of topics and situations.